IS Technician (Full-time)

Initial Assignment:    141 Weber Street South, Waterloo, Regular Day Shift.


  • Providing computer software support for LHIN staff;

  • Providing computer hardware support for LHIN staff;

  • Maintaining, servicing & supporting computer hardware & office equipment;

  • Providing staff with assistance using various computer programs & office equipment;

  • Evaluating, analyzing and diagnosing staff Helpdesk issues;

  • Creating and supporting all user profiles in various office environments and locations;

  • Providing technical support and administration for VOIP phone and voice mail systems;

  • Updating inventory of IS equipment;

  • Back-up of server and SQL server;

  • Refer appropriate client information system software issues to HSSO;

  • Takes all reasonable steps to ensure a healthy and safe work environment and participates in continuous quality improvement.

  • Other duties as required. 


  • Two to three-year diploma in computer science field of study;

  • Two years relevant on the job technical computer experience; 

  • Expert understanding of computer systems, laptops, servers, electronics, hardware & software.

  • Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills.

  • Effective end user trouble shooting skills.

  • Human relations skills to relate with tact and courtesy to LHIN staff, other professionals and staff of external agencies.

  • Able to communicate effectively orally and in writing and is empathetic and responsive in all communications

  • Knowledge of office systems, procedures and business practices

  • Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently. 

WWLHIN strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 


If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #18/C/06 before 4:30 p.m. on February 20, 2018 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


This position may be assigned other shifts, including weekend rotation, as well as any of our work locations.