Learn more about our Patient and Family Advisory Committee Members
Coreen Duke-Carroll, Chair
It is an honor to be a member of the Waterloo Wellington LHIN Patient and Family Advisory Committee. For 20+ years I have worked in the health care industry in various leadership and strategic initiative capacities but most importantly I have been a patient and caregiver. I am very excited with the opportunity to couple my personal experience with my healthcare knowledge and to be at the forefront of this significant transformation that will give a voice to patients, families and caregivers. I am looking forward to helping to shape the local planning in Waterloo Wellington that will enable healthy people and thriving communities.
I was very enthusiastic when I heard that the Waterloo Wellington LHIN is taking action to put the voice of the patient at the center of our local healthcare system. Becoming a member of the Patient and Family Advisory Committee seems like a direct extension of all I have done so far professionally and personally, to help people experience a better life, and better health. After a career with vendors who develop medical technology solutions, I became a Registered Acupuncturist, Shiatsu therapist and Tai-Chi instructor. I moved from biomedical engineering globally to natural medicine locally. I have served on a number of advisory committees, nationally and locally, including health initiatives to serve our local francophone community, so I also hope to bring a French touch to the group!
I am a Professor in the Faculty of Applied Health and Community Studies at Sheridan College, as well as a PhD Candidate in Health Geography at McMaster University. I hold a Master of Arts in Critical Disability Studies (York University), a Bachelor of Arts in Disability Studies (Ryerson University), and a diploma in Developmental Services (Humber College). I am also a member of the Grand River Accessibility Advisory Committee. I have experience as both a patient and family member. I received home nursing care for over 2 years, as well as provided informal care for family members in the home. I am excited about the opportunity to share my knowledge to improve the patient experience. My hope is to positively influence change with respect to institutional and individual processes that help to shape experiences of patienthood.
As a University of Waterloo Knowledge Integration and Honours Science student, I am excited to bring forth my youth perspective to the Patient and Family Advisory Committee. With my passion for Public Health as well as my Collaborative Design specialization, I look forward to working with members of my community to enhance the patient experience and create an innovative and accessible healthcare system for all. I especially hope to integrate my pharmacy work experience and my involvement with the University of Waterloo Mental Health committee and offer an intersectional approach to problem-solving barriers in patient care and develop initiatives for caregivers.
As a father of three grown daughters, my journey has included many life changing experiences. From earning a Master's in the Psychology of Organizational Development to volunteering in human rights delegations around the world, it is my privilege to contribute to approaches that make this world a better place for everyone. My work as the Director of Education for United Food & Commercial Workers Union also allows me to further the cause of democracy at work and in our society.
As a long-time resident of the town of Minto in Northern Wellington County, I am thrilled to be joining the Waterloo Wellington LHIN's Patient and Family Advisory Committee. With over 40 years work experience in the health care field, the dental field and customer service, this is an ideal committee for me to focus my talents in making a difference to better meet the health care needs of our communities. I eagerly anticipate the positive impact the LHIN will have in improving health care in our region and giving residents a voice in their choice of care.
Having navigated through the health care system as a mother, wife and daughter, it is exciting to be a part of a group that will drive meaningful change from our various experiences. I look forward to learning from our collective input and gaining a greater understanding of the challenges so many people face every day. It is my privilege to be a part of the solution in creating a better patient experience for our Waterloo Wellington community.
Our healthcare system is evolving to meet the needs of a rapidly changing community, and I am grateful to be able to be involved with the Patient and Family Advisory Committee at this exciting time. I have a Masters in Community Psychology and currently work on the diversity and inclusion portfolio at the Region of Waterloo. I am passionate about issues of social justice and committed to removing barriers to access and engagement. I am also a recent immigrant to Canada, and my personal experiences shape my perspective on the healthcare system. I look forward to learning from others on the committee, and how we can work together to help improve outcomes for patients and caregivers in our community.
Steve Keczem CPA, CGA
For the last 13 plus years I have worked as the Director of Finance for a local manufacturer. My wife and I have two sons whom we are very proud of. Six years ago we joined a peer to peer parent support group in Guelph called APSGO (Association of Parent Support Groups in Ontario) to help us develop a better relationship with our oldest who struggled with various issues. After having success we trained as coaches. I led the startup of the KW Chapter in September 2013, where I am the Team Leader today. In January 2015, I was asked to sit on the FACE committee (Families for Awareness, Change and Education) at Grand River Hospital for the mental health unit, which I also continue with today. In 2015/2016, I participated in the CMHA “Designing Better” project and also appeared in the documentary produced. I’m looking forward to working with the LHIN and the new advisory group to bring not only our perspective to the table, but also those of all of the parents and professionals that we have interacted with over the last number of years in our journey. My wife and I continue enjoying giving back to those who have helped us over the years.
I am married, with two children -- a retired senior with banking and office jobs in my background. Through the years I have worked with refugees and volunteered with several organizations such as Special Olympics, Food Banks, MS and Arthritis Societies. These activities have been most rewarding and fulfilling. I have experienced health care in many of its forms, from being a hospital patient, seeing palliative care at its best and mental health support at its worst; from family experiences with nursing homes to failing home care. Through my work with this committee, I hope to gain new insight and perhaps offer some positive suggestions for change.
Elizabeth (Liz) MacLennan
My husband and I moved to Elora 23 years ago. Our lives have been enriched by the community; and post-retirement, we have experienced consistent support in dealing with health issues. I look forward to contributing to the community through service on the Advisory Committee. A 40-year career in Ontario’s college system have provided me with a broad spectrum of experience. A variety of roles ranging from teacher through various leadership positions and ombudsperson, in several post-secondary institutions, developed a wealth of skills and knowledge that should be relevant to this Committee role: co-operative policy development, collaborative project work, program design, program review, communication, and problem solving.
I am a resident of rural Wellington County and was inspired to volunteer with the Waterloo Wellington LHIN’s Patient and Family Advisory Committee. With my extensive experience as part of a healthcare team and having experienced first-hand homecare services provided to my family members, I wanted to be part of the team making changes to how our healthcare is provided. I am confident we will better meet the needs of all residents of Waterloo Wellington as we work together to make changes a reality.
I’m thankful for the opportunity to participate in the Waterloo Wellington LHIN Patient and Family Advisory Committee. I have a background in education, both as a teacher and more recently as a volunteer peer support worker. I have lived experience with mental health issues and within the mental health system. I am willing to share my own recovery process and successes when appropriate. I look forward to being on this committee. It gives patients and families the opportunity to make a difference.
Hi! I’m Shannon. I live in Fergus with my husband, our toddler Lucas, and our dog Miller. The healthcare system has always been part of my life- personally, as a person living with a disability and professionally, working as a registered social worker. It is even now more so as I organize my son’s healthcare and advocate for our family’s needs to be met. I am eager to advocate for better home healthcare at a higher level, for families’ ideas not just to be heard, but to be incorporated into healthcare planning and delivery. I believe the PFAC can be the voice of caregivers and ultimately help improve healthcare so patients’ entry to their healthcare journey can be less stressful and more seamless.
I am the owner and publisher of snapd KW media, an all-positive, monthly print publication and website specializing in a friendly, and entertaining photographic view of living in our community. This year, I celebrated 10 years as an entrepreneur in our region. In those 10 years, I have been the recipient of the Women of Waterloo Region (WOW) Award, my company received the Chamber’s Business of the Year Award and I am a proud two-time nominee for the Rogers Woman of the Year. Along with my husband, we have two amazing adult children and we are fortunate to have just become grandparents to a beautiful baby girl. My family and their health, is everything to me. I not only have experience as a patient, I also have aging parents who are in and out of health appointments and hospitals regularly. Those experiences combined with the birth of our granddaughter, I was excited to see that WWLHIN was reaching out to form this Committee. I’m very happy to be joining the Patient and Family Advisory Committee. With my combined experience, customer service and passion for community, I feel this to be a perfect fit for me. I look forward to working with other committee members to make positive changes in our healthcare for patients and families.