Service Accountability Planning

A series of guides, information and tools are available to support in the development of Service Accountability Agreements for each planning cycle. Current planning documents and resources are available for the following areas:

Multi-Sectoral Accountability Agreements (MSAA): 2019-2022 Planning

Below are materials to help with MSAA planning for the current planning cycle. Use the SRI portal to access the CAPS tool.

CAPS Resources 

MSAA 2019-2020

Materials for the 2019-2022 CAPS Refresh Education Session

Archived Materials

MSAA Quarterly Reporting Materials

Service Delivery Change Form

Health service providers (HSP) funded by the Waterloo Wellington LHIN (WWHLIN) that are proposing changes to service volumes and/or financial/human resource allocations for a health care service that is funded by the WWLHIN or by the Ministry of Health and Long-Term Care (MOHLTC) are required to submit a service delivery change form (SDCF) to the WWLHIN.

MSAA agreement requires a complete CAPS submission and it is important that these are as accurate as possible. If you have any questions or concerns, please contact Jim Borysko, Director-Contracts & Accountability at

Hospital Service Accountability Agreements (HSAA) and Hospital Planning Submission (HAPS): 2018-2019 Planning

Below is information regarding the Hospital Accountability Planning Submission (HAPS) and HSAA development process.

To learn more about Patient-Based Funding, visit the Ministry of Health and Long-Term Care website.

Hospitals are currently engaging their stakeholders - physicians, nurses, staff, volunteers, patients and their communities - as they and the WWLHIN work together to finalize the upcoming Accountability Agreements that will reflect this new funding model.

2018-19 LSAA Schedules Refresh Process and Materials 


Long-Term Care Home Accountability Agreement development process (LSAA) 2019-22