Service Accountability Planning

A series of guides, information and tools are available to support in the development of Service Accountability Agreements for each planning cycle. Current planning documents and resources are available for the following areas:

Multi-Sectoral Accountability Agreements (MSAA): 2017 - 2018 Planning

Below are materials to help with MSAA planning for the current planning cycle. Use the SRI portal to access the CAPS tool.


Archived Materials

MSAA Quarterly Reporting Materials

2017-2018 CAPS And Schedule Refresh Education Session Presentation

MSAA agreement requires a complete CAPS submission and it is important that these are as accurate as possible. If you have any questions or concerns, please contact Zeynep Danis, Senior Director, Finance & Corporate Support at

Hospital Service Accountability Agreements (HSAA) and Hospital Planning Submission (HAPS): 2015-2016 Planning

Below is information regarding the Hospital Accountability Planning Submission (HAPS) and HSAA development process.

2015/2016 Hospital Accountability Planning Submission (HAPS)

  • Quality-Based Procedures - 2015/16 Volume Management Instructions and Operational Policies for the Local Health Integration Networks

2015-16 HSAA Communiqués

To learn more about Patient-Based Funding, visit the Ministry of Health and Long-Term Care website.

Hospitals are currently engaging their stakeholders - physicians, nurses, staff, volunteers, patients and their communities - as they and the WWLHIN work together to finalize the upcoming Accountability Agreements that will reflect this new funding model.

Long-Term Care Service Accountability Agreements (LSAA) - 2013 - 2016 Planning

Below is information regarding the Long-Term Care Service Accountability Agreement (LSAA) development process.

Reference Documents

The “Schedule E Declaration of Compliance” for the reporting period of January 1, 2016 to December 31, 2016. Due: March 1, 2017.


Communiqué #1 - July, 2012: English – Français
Communiqué #2 - September, 2012: English – Français
Communiqué #3 - October, 2012: English – Français
Communiqué #4 - November, 2012: English – Français