priority iconOUR PRIORITY: Enhancing Your Access To Primary Care

The goal is to ensure people have a primary care provider who is well connected with other health service providers, we set the following initiatives to make that goal a reality:

  • Establish custom coordinated care plans for high needs residents in Waterloo Wellington
  • Build partnerships between health, social services, education, justice, and other community partners to improve community health
  • Improve quality of health care through improved access to care close to home
  • Improve access and utilize best practice guidelines for diabetes care and chronic disease prevention and management in Waterloo Wellington
  • Encourage using technologies to improve information sharing between providers

How Does this Benefit You?

Read Kelly's Story:

THEN

  • Kelly was a 71-year-old single female living with diabetes and dementia. 
  • Kelly didn’t have a primary care provider and she frequently had to visit the Emergency Department because of diabetes complications as she didn’t remember to take her medication.
 
Graphic representing Kelly's situation then. 
 

NOW

  • Through the Emergency Department and the Health Links initiative, Kelly was identified as a high needs resident who required wrap around care to manage her complex conditions. 
  • Health Links and the Health Care Connect Program then connected her with a physician in her area.  
  • The emergency department staff also referred Kelly to a local diabetes education program where she is learning how to better manage her diabetes. Health Links partners also ensure she has the appropriate wrap-around care from various types of providers, including a personal support worker who supports Kelly on a daily basis to make sure she is appropriately managing her conditions. 
  • Kelly has not had any diabetes complications for the last year and hasn’t been to the Emergency Department since she was referred to the education program.

 Graphic representing Kelly's situation now.

More Improvements to Primary Care

More residents are able to see their primary care provider the same or next day. Almost 80% of all family doctors, representing 550,000 residents, have the ability to use electronic medical records. 5,000 more care appointments through telemedicine (seeing a specialist through video-conference to reduce need for travel).

                                                                                                                                                                                                                                 



THEN

  • Kelly was a 71-year-old single female living with diabetes and dementia. 
  • Kelly didn’t have a primary care provider and she frequently had to visit the Emergency Department because of diabetes complications as she didn’t remember to take her medication.
Graphic representing Kelly's situation then.
 

NOW

  • Through the Emergency Department and the Health Links initiative, Kelly was identified as a high needs resident who required wrap around care to manage her complex conditions. 
  • Health Links and the Health Care Connect Program then connected her with a physician in her area.  
  • The emergency department staff also referred Kelly to a local diabetes education program where she is learning how to better manage her diabetes. Health Links partners also ensure she has the appropriate wrap-around care from various types of providers, including a personal support worker who supports Kelly on a daily basis to make sure she is appropriately managing her conditions. 
  • Kelly has not had any diabetes complications for the last year and hasn’t been to the Emergency Department since she was referred to the education program.
Graphic representing Kelly's situation now.