Local Community Perspective

In addition to regular engagement activities such as receiving phone calls from residents and participating in a variety of community initiatives, Waterloo Wellington LHIN made a concerted effort to gather information from residents and front-line providers on their experience accessing health care and their opinions. These were gathered through three main efforts:

  • “Have Your Say” Resident survey performed by Ipsos Reid by phone and also available online in both English and French (outcomes reviewed at the Waterloo Wellington LHIN Board meeting May 2015)
  • “Mapping the Future of Our Local Health System” online survey in both English and French – click here for Summary Report 
  • 20 Focus Groups to gather specific information from populations that are often not effectively engaged through general surveys – click here for a Summary of each focus group