Helping More Residents in Waterloo Wellington Get the Care They Need at Home and in the Community

Ontario Improving Access to Home and Community Care


March 28, 2014

Waterloo Region, ON - Residents in Waterloo Wellington are receiving better access to home care and community supports to help them live independently and at home longer. Ontario is providing nearly $12.5 million in the Waterloo Wellington Local Health Integration Network (WWLHIN) for community-based care to expand community health care services and mental health supports for seniors and vulnerable residents.

Based on a recommendation from the Waterloo Wellington Regional Hospice Palliative Care Council, today a $1 million annual investment for palliative care in a home, community, or residential hospice setting across Waterloo Wellington was announced. This increases the available hours of services up to 24 hours/day to help support residents wishing to die at home or in a residential hospice, makes services available earlier in the end-of-life stage, and will support an estimated 144 more residents each year.

Across Waterloo Wellington, palliative care is available in the community through the Waterloo Wellington Community Care Access Centre (WWCCAC). The WWCCAC leads a cross-community Community Palliative Care Team, which includes Palliative Care Physician Consultants, Hospice Palliative Care Nurse Practitioners, Palliative Care Coordinators, Spiritual Care Providers, personal support workers and others who all work together to wrap care around the family and patient and to support transition of services between health care sites, primary care providers, and the broader care community.

Improving access to home care and community supports is a key priority of Ontario’s Action Plan for Health Care (available at and helps to provide the right care, at the right time, in the right place. This is part of the Ontario government's economic plan to invest in people, invest in infrastructure and support a dynamic and innovative business climate.


“Investing these health care dollars so that people can get the care they need in the place they want, allows them to be with their families and in spaces familiar and comfortable for them. Palliative and end of life care in the home provides dignity and choice at a key time for individuals and their families. I’m proud to be part of this announcement and providing this support to members of our community.”
- Hon. Liz Sandals, Minister of Education and MPP for Guelph

“Providing seniors with more timely access to health care in their homes and communities ensures our health care system works better for everyone, improving access for all who need care, where they need it.”
- Deb Matthews, Minister of Health and Long-Term Care

“Our residents have told us that having more options when it comes to palliative care is important to them. We are providing this funding because we know how important it is to make this immediate difference for many residents who require palliative care, whether in their home, hospice or other setting.”
- Bruce Lauckner, CEO, Waterloo Wellington LHIN

“We welcome today’s announcement, which means that more patients will have the option to stay home as long as possible. We at the Waterloo Wellington CCAC consider it a sacred trust to do everything we can to support this goal, and we look forward to being able to do more.”
- Gordon Milak, CEO, Waterloo Wellington Community Care Access Centre

“Hospice Wellington welcomes all investments in improving access to end of life care options. We see how grateful people are for the authentic, compassionate care our volunteers provide. We can’t care for everyone who needs our help in our ten bed facility: we know families are desperately looking for options -now more will have a real choice.”
- Rosslyn Bentley, ED, Hospice Wellington


For more information: 
Jenny Waterston Office of Liz Sandals, MPP (519) 836-4190