Waterloo Region Health Care Providers to Improve Care Co-ordination

New Waterloo Region Health Link to Improve Care for Patients with Complex Conditions

John Milloy, M.P.P.
Kitchener Centre
1770 King Street East, Unit 6C, Kitchener Ontario, N2G 2P1 * T – (519) 579-5460 F – (519) 579-2121 E – jmilloy.mpp.co@liberal.ola.org

NEWS - May 2, 2014

Waterloo Region - Ontario is expanding its new Health Links initiative into Waterloo Region where  complex and high-needs patients will soon benefit from better care co-ordination between care providers in the region.

The new Kitchener, Waterloo, Wellesley, Woolwich, and Wilmot Health Link will offer seniors and patients with complex conditions better care through personalized care plans and more coordinated support from a tightly knit team of providers. The Health Link will help improve patient transitions within the health care system by encouraging providers to share patient information and work together to develop solutions that address each patient’s specific needs.

Providing better care for seniors and patients with complex conditions supports the government’s Action Plan for Health Care and its commitment to provide the right care, at the right time, in the right place. It is also part of the government's economic plan that is creating jobs for today and tomorrow by focusing on Ontario's greatest strengths - its people and strategic partnerships.


“Health Links are all about breaking down barriers for patients with complex conditions, making access to health care easier and less complicated. By encouraging local care providers to work together we’re ensuring our highest needs patients — seniors and those with complex conditions — get the care they need when and where they need it and don’t end up falling between the cracks.” — Deb Matthews, Minister of Health and Long-Term Care

“This new Health Link will make it easier for seniors and patients with complex conditions to get the care they need. The Kitchener Waterloo Health Link will ensure that health providers in Waterloo Region are working together to improve patient outcomes for those who need care the most.” — John Milloy, MPP Kitchener Centre

"The Centre for Family Medicine, along with numerous physicians, primary care providers, and community partners are all looking forward to providing excellent coordinated care in our region through this initiative. The Health Links partnering organizations have developed strong working relationships over the past several years. We relish the opportunity to continue building a system that keeps the patient and their needs front and centre in initiatives such as the Community Ward, the Memory Clinic, and the Mobility Clinic.” — Dr. Joe Lee, Chair & Lead Physician, The Centre for Family Medicine, Waterloo Region Site, Director, KW & Area Family Medicine Residency Program, McMaster University

“This new Health Link will make a significant difference for seniors and other residents in Kitchener, Waterloo, Wellesley, Woolwich, and Wilmot who have complex health needs. They’ll benefit from one coordinated care plan that reflects their entire health situation, and that’s been developed by their doctors and professionals working as a team.” — Joan Fisk, Chair, Waterloo Wellington LHIN


  • Complex patients represent up to five per cent of Ontario’s population, but use two-thirds of the health care budget. 
  • Since the program’s launch in December 2012, 54 Health Links have been established across Ontario.
  • Health Links bring together health care providers in a given geographic area, including primary care providers, specialists, hospitals, home care, long-term care and community agencies. A recent study found that 75 per cent of seniors with complex conditions who are discharged from the hospital receive care from six or more physicians and 30 per cent get their drugs from three or more pharmacies.


  • About Health Links.
  • Read an example of how a Health Link can provide better care for a patient with complex conditions.
  • Quotes from health care providers in support of Health Links.
  • Health Links Explained.
  • About Health Links in the Waterloo Wellington LHIN



Kelly Milne
Office of John Milloy, MPP
Kitchener Centre
Office: 519-579-5460
Cell: 519-590-9720


Suzanne Baal
Senior Public and Corporate Relations Officer, WWLHIN
Office: 519-650-4472 ext. 203
Cell: 226-218-0539