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Grand River Hospital Among Top Ten Canadian Hospitals in Key Quality of Care Indicator

December 3rd 2014

Grand River Hospital has ranked within the top ten hospitals nationally in the Canadian Institute for Health Information’s yearly hospital standardized mortality ratio report (HSMR), a key measure of quality of care and patient safety.

The HSMR measures patient survival rates in qualifying Canadian hospitals against an expected average. The national average HSMR is 100 for the baseline year of 2009-2010, with a lower number being preferred.

GRH’s HSMR for the 2013-2014 fiscal year has improved to 72, a ten point improvement from the 2012-2013 fiscal year. In this year’s survey, nine hospitals in Canada including Grand River shared the top five scores.

“What we have seen in the past five years is a dedicated effort to improving quality and patient safety,” said Malcolm Maxwell, GRH president and CEO. “Area residents can feel confident in the high quality of care they’re receiving at GRH, and how several separate improvements have resulted in better care throughout the hospital.”

Improvements that have contributed to GRH’s HSMR improvement include:

  • Reducing the wait time for patients in the emergency department to be admitted to an inpatient bed by half compared to two years ago;
  • Faster availability of home care or long-term care beds for patients who had completed their acute care stay;
  • Reducing hospital-acquired infections. In the past year, no patients developed a central line infection while admitted to the intensive care unit. The hospital has also seen a decreasing rate of patients who acquire an infection from clostridium difficile;
  • Vigilance towards hand hygiene and high-quality environmental cleaning. Both processes include regular auditing to make on-going quality improvements; and
  • A reduction in the number of pressure ulcers patients develop in complex continuing care.

GRH’s HSMR score of 72 compares favourably to peer hospitals across Canada, whose ratios ranged from 63 to 111. In this year’s survey, 83 hospitals nationally took part in the HSMR report.

“Our staff and physicians have done exceptional work in launching new initiatives and making constant improvements to the quality of care we provide. I’m very proud that their efforts have helped place us among the best hospitals in Canada for quality and patient safety,” added Mr. Maxwell.

For more information, please contact:

Mark Karjaluoto, Director of Communications

Office: (519) 749-4300 extension 2788, pager: (519) 244-3088 | Twitter @GRHospitalKW | Youtube: griverhosp