Waterloo Wellington Achieves a Number of Top Results in Ontario for Safe and Efficient Care

Kitchener, ON, November 30, 2016 

Waterloo Wellington residents received some of the most efficient and highest quality care in the province according to data released today by the Canadian Institute for Health Information (CIHI). 

Waterloo Wellington ranked first in the province with the least amount of time spent in the emergency department waiting for an inpatient hospital bed, which means that the sickest patients are getting the care they need the fastest. It also means that patients are flowing through the health system effectively, allowing new patients in need to access quick hospital care.

Waterloo Wellington also ranked first for the Hospital Standardized Mortality Ratio metric (comparing expected hospital deaths with actual hospital deaths). This is an important measure of patient safety in our hospitals and one that has improved significantly over the past number of years. 

Waterloo Wellington long-term care homes also ranked first for the lowest use of antipsychotic medications. This is a direct result of the hard work and dedication of the clinicians and staff in in our local long-term care homes. 

While these rankings are great news for residents who are benefitting from timely and safe care, the data also showed a number of areas for improvement in the health system. For example, the wait time for an initial assessment by a doctor in area emergency departments. Work is already underway to improve this, including: recruiting more physicians to provide care in area emergency departments, the use of more effective triage practices to best determine where patients need to receive care, and the use of more efficient processes to produce timelier lab and diagnostic tests that help to determine the right care, faster.

Another area identified for improvement was in the mood and functioning of residents in long-term care. More residents are living at home longer through increased access to home and community care. As a result, they are arriving at long-term care older and with more complex health issues. 

To improve care for local long-term care residents, the Waterloo Wellington LHIN has invested additional funding in long-term care. Innovative initiatives are also being implemented in wound care and for those with behavioural issues caused by conditions like dementia. Two area long-term care homes have also been approved for redevelopment. 

The data released today reflects 2015-16 results and is part of the CIHI your health system web tool which provides Canadians with in-depth information about how their local health care compares across the country. For more information, visit: http://yourhealthsystem.cihi.ca/


“I am extremely proud of what the clinicians, staff, and volunteers across our health system have accomplished together. As a result of our collective efforts, residents are receiving higher-quality and more efficient care, even as demand and complexity increases. We know there is still significant work to do to improve the patient experience and we are committed to continuing to work with our partners to ensure quality, patient-centred care for all residents.”
– Bruce Lauckner, CEO, Waterloo Wellington LHIN 

“That we have been able to accomplish such significant flow improvements in our health system speaks volumes about the dedication and commitment of health care staff throughout our hospitals and in the community. This is a great accomplishment and we are committed to continuing to enhance emergency care for local residents.“
– Dr. Ian Digby, Emergency Department Physician Lead, WWLHIN 

For more information, contact: 

Connie MacDonald 

Director, Communications and Community Engagement 

Waterloo Wellington LHIN 


Telephone: 519 650 4472, Extension 235