February 13,  2017

Board Highlights

The Waterloo Wellington Local Health Integration Network’s Board of Directors held a meeting on January 25, 2017. Below are highlights from the meeting. For the full agenda and briefing notes, please click here

Waterloo Wellington LHIN Creating Patient Experience Program

With clear support from the Waterloo Welling LHIN Board, the Waterloo Wellington LHIN will create a new patient experience program for the organization. The program will ensure the voice of patients and families is embedded in the organization, as well as influence the provision of patient and family-centered care across the local health system. 

The first step will be the creation of a patient and family steering committee that will shape the program, including the creation of a patient and family advisory council for the WWLHIN. "There is no greater opportunity to improve the patient experience than through the voices of patients, families, and their care teams,” said Bruce Lauckner, CEO, WWLHIN. “We want to give patients and families the opportunity to tell us how best to leverage their input to improve their experience”. 

Members of the steering committee will be recruited from all across Waterloo Wellington to reflect the varied health experiences, and personal, ethnic and socioeconomic diversities that shape our health and wellness needs. More information will be shared as recruitment begins. 

Marlena Books Provides Dignified Reading Resources for Residents with Dementia 

When Rachel Thompson’s grandmother was struggling with dementia, she noticed that even though her grandmother wouldn’t speak for long periods at a time – she would still read out signs when she saw them. Together, they re-discovered a love of reading, with one small problem: all of the books provided for her Grandma were children’s books as they were the only ones available at her current reading level. Learning the ABC’s is fun for a toddler, but not for a grown woman with a rich diversity of life experiences. This led to the creation of Marlena Books – age-appropriate books for dementia patients. The stories are full of character, with large print, art painted by patients with dementia, and easy-to-read language. 

“One of the greatest challenges innovators face in health care is getting into the health care system to spread their ideas. At the Waterloo Wellington LHIN, we act as an innovation broker to help innovators connect with the right health service providers to make sure local residents have opportunities to benefit from innovations that will enhance their care,” said Elliot Fung, Director of Innovations & Strategic Partnerships, WWLHIN. 

Rachel is an alumna of the St. Paul’s University College Greenhouse social innovation incubator. She is now part of the Velocity Accelerator at the University of Waterloo. She presented to the Waterloo Wellington LHIN Board in an effort to share her project and better connect with health service providers whose patients could benefit. Learn more here. 

Residents in Waterloo Wellington to Benefit from Care Improvements

Local residents will benefit from an additional $22 million in hospital funding and $6.5 million in community health service funding, as a result of new service accountability agreements with health service providers approved by the Waterloo Wellington LHIN Board. The Waterloo Wellington LHIN has also added expectations of service providers that they will work together to improve the things residents have told us they need the most – better information flow, better coordination of care between providers, and decreased wait times for vital services. 

Next Board Meeting: Our next Board meeting will take place on March 29, 2017. 


Connie MacDonald
Director, Communications & Community Engagement
Waterloo Wellington Local Health Integration Network (WWLHIN)
519-650-4472 ext. 235

Board & Governance

The WWLHIN is governed by a Board of up to nine directors who are selected by the Lieutenant Governor in Council and appointed through Order in Council. The Board is bound by agreements with the Ministry of Health and Long-Term Care, is responsible for the management and control of the affairs of the WWLHIN, and is the key point of interaction with the Ministry.

Board of Directors

 Joan Fisk

Joan Fisk - Chair

Joan Fisk has held leadership positions within the business community, including President and CEO, Tiger Brand Knitting Company Ltd, and most recently serving as President and CEO of the Greater Kitchener Waterloo Chamber of Commerce from 2008 - 2010.

Jeff Nesbitt

Jeff Nesbitt - Vice Chair

Jeff Nesbitt is the Vice President for the Canadian Men’s Health Foundation (CMHF) working with a national team to help men and their families live healthier lives. 


Michael Delisle

Michael Delisle is the president and CEO of The Registrar Company Inc. and has also held the same position at consulting firm McCormick Delisle and Thompson Inc. as well as executive positions at KPMG, General Electric and ABB.

Bryan Larkin

Bryan Larkin

Bryan Larkin is the Chief of Waterloo Regional Police Services and is responsible for providing executive leadership to Waterloo Regional Police Service and facilitates the administrative and operational delivery of policing services to Waterloo Region while fostering relationships with community stakeholders, partners and all citizens.

Murray O'Brien

Murray O’Brien

Murray O’Brien is a Certified Human Resources Professional. He retired from Schneider Foods in Kitchener after 28 years of service where he held senior leadership positions in human resources.

Jan Varner

Jan Varner, a well-known community leader with more than 30 years of governance experience, is currently the Chief Executive Officer of the United Way Kitchener Waterloo & Area.