For Immediate Release

Local Health Integration Network launches Patient and Family Advisory Committee as part of new Patient Experience Program

Patient and Family Advisory Committee logoWaterloo (June 15, 2017) – The Waterloo Wellington Local Health Integration Network (WW LHIN) is seeking patients and families of Waterloo Wellington to join its new Patient and Family Advisory Committee to help drive meaningful system change and improve the patient experience for those living in our community.  

The Patient and Family Advisory Committee will help design and launch the WW LHIN Patient Experience Program – a program that puts the voice of patients at the centre of health care planning, ensures greater health equity by elevating the voice of patients, specifically francophone and indigenous residents and influences models of care to create better health outcomes and improve the patient experience. 

“The core value of the Waterloo Wellington LHIN is acting in the best interest of our residents’ health and wellbeing,” says Jeff Nesbitt, Acting Board Chair, Waterloo Wellington Local Health Integration Network. “Only by listening and acting on the patient experience can we truly make it easy for people to be healthy and to get the care and support they need”.

With the Waterloo Wellington LHIN CEO, staff and Board of Directors, the Patient and Family Advisory Committee will:

  • Identify and advise on innovation opportunities to incorporate the patient’s perspective on how to make it easier for residents to be healthy and get the care and support they need
  • Support creative engagement and inclusion of patients and caregivers in system improvement
  • Provide advice on recommendations about health care access or service delivery improvements from the patient and/or family caregiver perspective
  • Work with LHIN CEO, LHIN staff, service providers and partners on strategies and practical ideas for improving patient care, and caregiver recognition and support

“Our new Patient Experience Program will be a key enabler in creating a system-wide culture shift that puts the patient experience at the core of everything we do as a system and at every stage of a patient’s health care journey,” says Bruce Lauckner, CEO, Waterloo Wellington Local Health Integration Network. “It’s about doing things differently - amplifying the voice of patients and families in order to improve health outcomes and improve the experience for residents.

Residents can submit an expression of interest for a position on the Patient and Family Advisory Committee by clicking here or contacting 519 748 2222 ext. 3221

About Waterloo Wellington Local Health Integration Network

Over the past decade, the Waterloo Wellington Local Health Integration Network (LHIN) has worked to significantly improve the quality and availability of local health care. Now, we’re focused on making it easier. Easier for you to be healthy. Easier for you to get the care and support you need.  Easier for you and your family to live the healthiest lives possible.

We connect you with care, at home and in the community, and better connect your health system together to improve your care experience. As a crown agency of the Government of Ontario, we invest $1.1 billion annually in local health services to improve the health and wellbeing of the almost 800,000 residents we serve across Waterloo Wellington.

Media Contact
Connie MacDonald
connie.macdonald@lhins.on.ca
519.748.2222 ext. 3235