Waterloo Wellington LHIN Newsletter

June 2015

What Breaks Your Heart About our Health System?

IHSP 2016-19 Planning

It is a provocative and thought provoking question, but an important one. We are beginning work on the next phase of health system transformation in Waterloo Wellington – the Integrated Health Service Plan (IHSP) 2016-19 – and we need your input.

Whether you are a health service provider working in the front-lines of a health care organization, a family member who has supported your loved one through a health crisis or a patient with first-hand experience, your perspective is invaluable. You can help tell us how our health care system is functioning today and help us map the future of health in Waterloo Wellington.

In this issue of our newsletter, we are sharing stories that illustrate our vision for the health system – resident focused, high-quality, collaborative and equitable.

We invite you to complete our brief survey and to share your vision with us because the IHSP is not our plan – it’s the health system’s plan – and together we will deliver on it to improve the health and well-being everyone in Waterloo Wellington.

- Bruce Lauckner, Chief Executive Officer, Waterloo Wellington Local Health Integration Network


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Barb's Story: I Don’t Want Your Coin, I Want Change. 

Barb at the Harvest Market“For years, I was always very secret about it. I never wanted anyone to know that I was poor,” explains Barb about the feeling that has plagued her for years. That same feeling has inspired her to make a difference for people living in poverty in our community.

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Maria’s Story: Getting Diabetes Fit 

maria exercising

She was a prisoner of pain.  A complicated ankle fracture led to seven surgeries, including a total ankle replacement. Daily living became a painful struggle for 57-year old Maria Miguel. Maria began to spend more and more time at home alone. Chronic pain, inactivity and isolation led to depression and weight gain. To make matters worse, her doctor told her that she now had type 2 diabetes. 

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Governor Profile

Meet Veronica Strauss

Veronica Strauss

“I am passionate about the work we do to ensure the residents we serve have meals provided for them on a daily basis. But providing meals is not the only thing we do. Often the volunteer delivering the meal is the only visit our clients receive on a daily basis. Our caring volunteers provide a smile and community connection to all of our clients. Importantly, they are also trained to report any irregularities back to our Care Coordinators.” 


Read more

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Growing Patient and Family Engagement in Waterloo Wellington

Change Foundation Event photos

They came to learn, share and be inspired. 

Close to 200 front-line health service providers, leaders, governors, residents and community partners came together on May 26th  to learn how to grow patient and family engagement to achieve better health outcomes for everyone.  

Read More


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Highlights from Waterloo Wellington LHIN

Association of Ontario Health Centres awardsLeading the way to better health in Waterloo Wellington

Great things are happening across our region that are helping us achieve our vision of better health and better futures for the residents of Waterloo Wellington. 

We are proud to say that Waterloo Wellington is leading the way when it comes to ensuring equitable access to primary care and allied health services and addressing the social determinants of health and the root causes of frequent police intervention and unnecessary emergency department visits.

On June 2nd, 2015 the Association of Ontario Health Centres recognized the incredible work being done across the province with their annual awards. This year, Waterloo Wellington health service providers took home 3 of the 7 awards.

  • Raechelle Devereaux, Director of Programs and Services at the Guelph Community Health Centre received the Emerging Leader Award for her outstanding leadership in integrating Primary Health, Community Health and Early Years programs to be a more patient and community-centered.

  • Guelph Community Health Centre was also recognized with the Health Equity Award for their Volunteer Physiotherapy Program. This innovative program was conceived by a volunteer physiotherapist and championed by the Guelph CHC.  Free physiotherapy sessions are provided to clients who otherwise would not qualify for physiotherapy services or who experience barriers to access.

  • Langs Community Health Centre and the Waterloo Regional Police Service were recognized as the 2015 Innovator of the Year for championing the development of Connectivity Tables in Waterloo Wellington. The goal of the Connectivity program is to mobilize health and social services to address risk factors and provide wrap-around services for individuals with mental health issues.

The Waterloo Wellington LHIN congratulates these innovators and leaders on their incredible achievements that translate into better health and better futures for our residents. 

*Photo Credit: Association of Ontario Health Centres