Growing Patient and Family Engagement in Waterloo Wellington

They came to learn, share and be inspired. 

Change Foundation Event

Close to 200 health service provider’s staff, leaders, governors, residents, and community partners came together on May 26th to learn how to grow patient and family engagement to achieve better health outcomes for everyone. 

The Waterloo Wellington LHIN, in partnership with The Change Foundation, hosted the day-long event in Guelph. The Change Foundation is Ontario’s independent health policy think tank. Similar events have been hosted by The Change Foundation across the province.

Participants heard from an inspirational group of speakers – each with their own unique story. But the highlight of the day was listening to the experiences of our residents who had an opportunity to offer suggestions on ways to engage them for needed system change.

Participants Tina Fish, Team Lead, and Sarah Palmer, Support Coordinator for the Canadian Mental Health Association in Waterloo were glad to hear what residents had to say.

“Hearing the stories from residents today reminds us that we need to be inclusive when we are doing patient assessments so we understand their needs and how best we can support those needs,” says Sarah. “To me engagement is about sustaining relationships and making sure we are asking the right questions.”

Tina notes: “I think it’s important that we make it clear to clients we are counselling that we want to work with them and not feel something is being done to them.  I feel totally inspired by this event. I think it re-affirms the Waterloo Wellington LHIN’s commitment to ensuring a better health experience for our residents.”

Master of Ceremonies, Fred Wagner, Executive Director of the Canadian Mental Health Association Waterloo Wellington Dufferin, ended the day with a plea for participants to put into action at least one thing they learned from the event. 

We are going to follow up over the summer to gather all the action ideas people are using in their patient engagement efforts and will be reporting back to the community in the fall issue of the our newsletter.

There is also a commitment for future sessions to continue to grow purposeful and effective engagement in Waterloo Wellington. Stay tuned.

Change Foundation Event photos